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    HP Scitex Field Service Engineer [Holland]  
 
10 July 2010
HP Scitex Field Service Engineer [Holland]  eitan.hersko@hp.com

HP Scitex Field Service Engineer

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Job Number:24794674
Company Name:Hewlett-Packard Company
Job Location: Netherlands-Amstelveen
Job Category:Information Technology
 Updated: 6/15/2010
HP Scitex Field Service Engineer
Title: HP Scitex Field Service Engineer
Location: Netherlands-Amstelveen
Site: Hewlett Packard, The Netherlands, Amstelveen
Business Group: Technology Services Graphic Business Solutions Group
Schedule: Full-time
Job Type: Experienced
Job Level: Individual Contributor
Travel: 80% of the time

Job Description:
The position of FSE (Field service engineer) is to serve and support the customer base with HP large format printing equipment, to assist by telephone or on site, to repair and to fix technical breakdowns on machines/products, to provide best solutions to customer technical and production requirements within the HP products specifications. The position also requires the individual to have good communication skills to deal with the outside (HP customers and vendors, HP third party suppliers, HP nominated dealers and resellers) as well as within the company (within epartments), being part of a team to provide and support the team and peers, to carry out the daily reporting tasks and the administration works that is included in the job.

The position requires the individual to be flexible in terms of travel and work times when required, to understand the unpredictability and to be able to adjust to the circumstances. The person should be able to work under pressure and to deliver quality results in his/her workmanship.

Responsibilities
* End to End ownership on Customer Calls
* Continuously improve total customer experience
* Perform Remote Support to customers, availability for remote support full connectivity
* Perform Onsite Installations / Site Preps / Moves / Repair of equipment
* Customer oriented communication
* Cary out own Travel arrangements
* Escalate technical / consumable issues to EMEA Product Specialists
* Control return spares with Logistics and Support Centre
* Minimize Expenses (economic thinking)
* Operator / Application Training
* Adhere to company policies (Standard Business Conduct)

Reporting
* Daily & Timely Report to Support Center
* Technical Reporting to EMEA Product Specialists
* Report on Spare Parts usage
* Report on Installations
* FSR filled, Signed and send to Care Center for each call on time
* Online Oracle Reporting when available

Key Performance Indicators's
* Installation Reporting 100 %
* Field Service Reports completed and sent 100%
* 80 % positive review by customer and peers
* Mean Time To Repair within Quarterly Average
* Limit repeat calls visits to customer sites

What do we have to offer?
* Dynamic, international working environment
* High performance culture within a team of enthusiastic team members
* 28 vacation days per year
* The salary is largely depended upon experience and relative role (junior vs. experienced)
* Company car
* Great pension scheme and health insurance possibilities
*
Electronics/mechanical diploma of graphic arts college
*
Knowledge of Scitex Printers (mechanical) or related systems
*
Willing to travel
*
Entitled to work in the Netherlands
*
Knowledge on PC and Macintosh (HW ,OS, Networking) is a must
*
Knowledge of Microsoft Office suite is a must
*
Knowledge of Color management is an advantage
*
Knowledge of Onyx or any other Rip is advantage
*
Fluent in English and Dutch
*
Good customer oriented communication and interpersonal skills
*
Ability to provide training to the customer
*
Flexible, self-managed person that can work both independent and in a team
*
Ability to work to deadlines
For enquiries about the position, please contact the Hiring Manager: eitan.hersko@hp.com
 
    Judy Bibeault  
 
09 July 2010
Judy Bibeault jbibeault@comcast.net

Hi everyone.  I am attaching a copy of my resume.  I seek employment in an HR department as an administrator or employment coordinator.  I appreciate anyone's help and hope I can be of service to someone looking for a similar employee.  I live the the Merrimack Valley - Northern MA/Southern NH.

 

Thank you.
Attachement: Resumejab09.doc
 
    Gaby Mizrahie  
 
27 June 2010
Gaby Mizrahie gaby@composedoc.com

Hi,

A startup company develops software system solutions is looking for a talent and professional QA Engineer who could build and lead the QA operation of the company.

Requirements:

At least 3 years of experience in conducting manual tests of software system solutions based Microsoft Windows and PC

Knowledge and experience in testing processes, procedures, methods and methodologies

Experience in maintaining and managing bugs system database

Knowledge and experience working with standard QA tools for automations bugs tracking and reporting

Good skills in working with Microsoft Office and Internet

High skill level of English and Hebrew languages, both fluently or native

Very good capability in writing documents and in English

Practical Engineer degree in Computer Science or Computer Engineering

Team working and Team leading


Please send your resume to: hr@composedoc.com

 

Thanks.

Gaby Mizrahie 
 
 
   
     
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